FAQ
Frequently asked questions
If your question is not here, telephone us — reception can usually answer it in a minute.
01
Appointments
Is the online form an instant booking?
No. It sends us a request. A member of our team contacts you to agree a time, and your appointment is only booked once that is confirmed.
What are your opening hours?
We are open daily, 8:00 am–8:00 pm, Monday through Sunday.
How early should I arrive?
A few minutes early is helpful, particularly for a first visit where there is paperwork to complete.
02
Urgent and after-hours care
Do you see urgent cases?
Yes, open daily, 8:00 am–8:00 pm. Please telephone before arriving so we can advise you and prepare. We are not a 24-hour emergency hospital and cannot promise immediate availability.
What should I do after hours?
For after-hours emergencies, please contact Fairfield Animal Hospital at (250) 860-6550. Fairfield is McCurdy's after-hours emergency referral and is located at 1-1987 Kirschner Road, Kelowna, BC.
03
Payment and insurance
Do you offer payment plans?
No. Payment is due at the time of service.
Can you bill my pet insurance directly?
Direct billing is available exclusively for Trupanion. For other major insurers, our team can help you complete and submit claim forms after your visit.
Will you tell me what a visit costs beforehand?
We discuss costs before proceeding, and we will contact you if something we find during a procedure changes the estimate.
04
Your pet's care
Do you treat animals other than dogs and cats?
Our care is focused on dogs and cats. Please call if you are unsure whether we can help.
Can I get a repeat prescription without a visit?
Repeat medications usually depend on a current examination or recent monitoring. Call us and we will check what is needed for your pet.
What should I bring to a first visit?
Any records from a previous clinic, current medications and doses, vaccination history if known, insurance details, and your questions.