Payment and insurance

Pet insurance at our hospital

Insurance can make difficult decisions easier, because cost is less likely to be the deciding factor. Here is exactly how it works with us.

Direct billing

Trupanion only

Direct billing is available exclusively for Trupanion. Where it applies, the eligible portion can be settled with the insurer at the time of your visit rather than reimbursed to you afterwards.

Other insurers

Claim form assistance

For other major insurers our team can help you complete and submit claim forms after your visit.

You pay the hospital at the time of the visit, then claim reimbursement from your insurer under the terms of your own policy.

Whether a particular visit, condition or treatment is covered is decided by your insurer under your policy — not by us. We cannot promise coverage, reimbursement amounts or acceptance of any claim. We also do not offer payment plans.

Questions

Common questions about insurance

Can you bill my insurer directly?

Direct billing is available exclusively for Trupanion. For other insurers, payment is made to the hospital and our team helps you submit a claim.

Will insurance cover my pet's condition?

That is determined by your policy and your insurer, including any waiting periods, exclusions and pre-existing condition rules. We can provide the records and invoices your claim requires.

Do you offer payment plans?

No. Payment is due at the time of service. Insurance is one way to spread the cost of unexpected veterinary care.

Which insurer should I choose?

We cannot recommend a specific policy for your circumstances. Compare annual limits, deductibles, exclusions and how claims are paid, and read the fine print on pre-existing conditions.

Questions about your visit or a claim?

Our reception team can talk you through what we can provide for your insurer.

Call (778) 484-9446 Contact us